bYond FAQs
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Managing my account

  • How do I log in to my account?
  • Can I log in using biometrics?
  • Why do I need to enter a passcode every time I log in?
  • I've forgotten my password, what should I do?
  • What does my password need to contain?
  • I've forgotten my username, what should I do?
  • How do I update my mobile number
  • How do I change my address?
  • I’ve changed my name what should I do?
  • What is Freeze Card?
  • Is there an app I can use?
  • How do I update my date of birth?
  • How do I opt in for marketing emails?
  • What is a partner card?
  • How do I order a partner card?
  • Who can I give a partner card to?
  • Can I have more than one partner card?
  • Is my partner card replaced on expiry?
  • What browsers are supported?
  • What is Voucher Store?
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Categories

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  • Getting Started
  • Receiving my card
  • Topping up my card
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  • Getting in touch
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