bYond FAQs
  • Support Home

Managing my account

  • How do I log in?
  • Why do I need to enter a passcode to log in?
  • How do I reset my password?
  • What do I do it I've forgotten my username?
  • How do I update my name?
  • How do I change my address?
  • How do I update my contact details?
  • How do I opt in for marketing emails?
  • What is a partner card?
  • How do I order a partner card?
  • How does a partner card work?
  • Can I have more than one partner card?
  • Is my partner card replaced on expiry?
  • What browsers are supported?
  • What is Voucher Store?
  • Can I add my card to other apps or services?
  • What does my password need to contain?
  • Can I log in with fingerprint / Face ID?
  • What do the dials on the home page mean?
  • What is paid cashback, pending cashback and total cashback?
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Categories

  • About bYond
  • Getting Started
  • Receiving my card
  • Topping up my card
  • Using my card
  • Cashback on my card
  • Managing my account
  • Emergencies
  • Getting in touch
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