bYond FAQs
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Emergencies

  • What is Freeze Card?
  • How do I freeze my card?
  • My card has been used without my knowledge, what do I do?
  • How do I report my card as lost or stolen?
  • How do I report my card lost or stolen when customer services are closed?
  • If I lose my card, or it's blocked - will it affect my partner card?
  • I’m getting an error message saying ‘I’ve gone too far’?

Categories

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  • Getting Started
  • Receiving my card
  • Topping up my card
  • Using my card
  • Cashback on my card
  • Managing my account
  • Emergencies
  • Getting in touch
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