How do I freeze my card?
You can freeze your card in a few different ways.
1
In the website, select the 'Freeze Card' option beneath the card image. When your card is frozen it will turn a blue colour and an unfreeze option will display next to the card.
2
You can also freeze the card from your account. Go to 'Account', and select 'My Card'. Here you will see a toggle where you can freeze and unfreeze your card. Again, the colour of the card will change to indicate the status of the card.
3
In the mobile app, select 'My Card' from the menu where you will see a 'Freeze My Card' option. When enabled, the card will display in a blue colour to indicate it's status like in the website, and the link beneath will update to 'Unfreeze my card'. There is also a handy notification on the home page to remind you that your card is frozen.
