How do I cancel my card?

If you’d like to cancel your card completely, please contact us.

• Within 14 days of receiving your card: Cancellation is free of charge.
• After 14 days: An administrative cancellation fee may apply.

You have the right to redeem any remaining balance on your card. We can arrange to transfer this to your bank account, but you’ll need to provide a copy of a bank statement to ensure the funds go to the correct person and account. A fee may also apply depending on the circumstances. For full details, please refer to your card terms.

If you’re considering cancellation, we’d love to hear your feedback so we can improve our service. Please share your thoughts via our Contact Us form.