How do I know if my cashback has been paid?

Cashback* earned on each transaction is paid into your Vault 30 days after the transaction date.

Checking your cashback status

• Go to Summary in your account to view the status of your cashback.
• When you first make a transaction, it will show as Pending until the retailer settles it.
• During this time, the Earned status will display as Calculating.
• Once the 30-day period has passed and the transaction is confirmed, your cashback will be credited to your Vault.

Once your transaction has been settled by the retailer, you’ll see:
• The amount you’ve earned.
• A grey tick next to it, indicating the cashback has not yet been paid.
Expand the transaction to view the expected pay date, which is 30 days after the transaction date.

• After 30 days, the status will change to Paid, and the value will be added to your Vault.
• The tick will change from grey to pink, and in the expanded view, the status will display as Processed.

*Cashback is calculated on purchases at participating retailers and credited to your Cashback Vault 30 days after the relevant transaction settles. Cashback in the Vault, and any pending Cashback not yet credited, will be lost when your Card becomes Dormant after six months without use or reload, or three months after your Card is cancelled. You can avoid this by using or reloading your Card, or transferring Cashback to your Card Funds, before the relevant deadline. Rates vary by retailer and may change; refunded purchases may reverse Cashback. See the Card Terms for full details