How long does it take to receive a refund?

Refund times can vary depending on the retailer:

• In-store purchases: Typically appear in your account within 3 to 10 business days.
• Online returns: May take longer, especially if the retailer requires the item to be returned before processing the refund.

Please note: Any cashback* earned on the original transaction will be deducted from your account when the refund is processed.

If your refund hasn’t arrived within the expected timeframe, we recommend contacting the retailer directly for assistance.

*Cashback is calculated on purchases at participating retailers and credited to your Cashback Vault 30 days after the relevant transaction settles. Cashback in the Vault, and any pending Cashback not yet credited, will be lost when your Card becomes Dormant after six months without use or reload, or three months after your Card is cancelled. You can avoid this by using or reloading your Card, or transferring Cashback to your Card Funds, before the relevant deadline. Rates vary by retailer and may change; refunded purchases may reverse Cashback. See the Card Terms for full details