My top up failed, but the money has been taken from my bank account?

If your top-up fails due to the address registered to your card being different to that of your bank, you may find this transaction appears as pending in your bank account. Don't worry, you will get those funds back. We sent an authorisation reversal right away, however some banks do not use this reversal. If they haven't, it can take up to 10 days for the money to be returned to your account. Please contact your bank if you have any queries.