How do I contact you?

If you need to get in touch as you can't find the answer you're looking for here, you can email or call us and a member of the team will be happy to help. For emergencies, we suggest that you call us so we can help address any problems as quickly as possible. For any general queries that do not require immediate response, drop us an email. Please include as much detail around your query, including your 9 digit card ID for us to be able to look into your account. However please never share your 16 digit card number and cvv number. 

Email:

support@byondcard.co.uk

We aim to respond within 48 hours. Please include as much information in your email as possible, including your card ID. 

Phone: 

0344 879 1064

Phonelines are open 8am to 8pm, Monday to Sunday, excluding Christmas, Boxing Day and New Year's Day. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

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